Support
How can we help?
Support for the Basis EHR web platform and the Basis EHR apps for Android and iOS.
Your organization's administrator
Accounts, roles, passwords and phone numbers are managed by your employer. For access or permission changes, contact your Basis EHR administrator first.
Email support
For technical problems with the platform or the apps, email support@basisehr.com. Include your organization, device and app version.
Privacy & account deletion
Read our Privacy Policy, or request deletion of your account.
Mobile app FAQ
How do I sign in to the app?
Use the same credentials you use for Basis EHR on the web. The app is only for users whose organization uses Basis EHR — there is no public sign-up. If you don't have an account, ask your administrator.
I'm not receiving calls or notifications.
Check that:
- Notifications are allowed for Basis EHR in your phone's settings.
- Microphone access is allowed, so calls can connect.
- On Android, battery optimization isn't restricting the app.
- Your administrator has enabled calling for your account and routed calls to your phone.
Signing out and back in re-registers your device for notifications.
Why does the app ask for these permissions?
- Microphone — to carry your voice on calls. It is used only during a call.
- Notifications — to alert you to incoming calls and messages.
- Nearby devices / Bluetooth (Android) — to route call audio to a headset or car.
- Phone call service & full-screen alerts (Android) — to keep a call running and show the incoming-call screen while your phone is locked.
The app does not access your contacts or location. Full details are in the Privacy Policy.
Can I call 911 from the app?
No. Basis EHR is not a replacement for your phone's dialer and cannot place emergency calls. Always use your device's built-in phone app to contact emergency services.
How do I delete my account?
Follow the steps on the account deletion page. Uninstalling the app does not delete your account.